Free Download Latest Examworx Practice Questions|PassGuide-Provides high quality IT exam practice questions and answers.

Unified Contact Center Enterprise Implementation(UCCEI) : 642-242 Exam

642-242 UCCEI
Unified Contact Center Enterprise Implementation

Exam Number: 642-242
Duration: 90 minutes 65-75 questions
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions

Exam Description Exam Topics
Exam Description
The 642-242 UCCEI Unified Contact Center Enterprise Implementation exam assesses candidate’s deployment knowledge for Cisco Unified Contact Center Enterprise solutions. Cisco Unified Contact Center Enterprise (Unified CCE) is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Describe how the various UCCE components are integrated
Describe call flow
Describe call flow states (initial prompt and collect or self-service, queue, talking)
Identify the protocols used to interconnect each of the components
Describe how incoming calls are routed around failed components
Describe the impact on existing calls when a component or interface fails
Describe the impact of a process or network failure on agent states
Describe the considerations for upgrading one or more components of the UCCE
Describe the impact on reporting when a component or interface fails

Install ICM Components for UCCE
Describe the dependency on OS networking components (AD, Domain Controllers and FSMO roles, DNS, SNMP)
Describe the relationship of the AD containers for ICM Describe the required OS configurations (drive partitions, NIC settings, IP addressing, DNS settings, static routes)
Describe the required database configurations (SQL Server, authentication mode, binary sort order, database and log file sizing)
Describe the role of the Domain Manager tool (instance)
Describe the recommended order of installation for ICM software components
Describe the steps used to install a new PG
Describe the steps used to install a new Central Controller
Describe the steps used to install a new AW
Describe the steps used to install a new CTI Server (CAD and CTI OS)
Describe the steps used to validate network & ICM interprocess communications

Configure IP IVR for integration with UCCE
Describe the process used to configure LDAP
Describe the process used to configure media group
Describe the process used to configure JTAPI subsystem
Describe the process used to configure ICM subsystem
Describe the process used to configure database, email, and ASR and TTS subsystems
Describe the process used to configure an application subsystem
Describe the process used to configure an ICM post-routing script
Describe call routing best practices (redirects under ICM control)

Configure CallManager for UCCE
Describe the process used to configure and associate ICM JTAPI users (phones and CTI route points)
Describe Cisco IP Phone configurations specific to UCCE agents
Describe the steps used to configure CAC & AAR
Describe the steps used to configure a dial plan (patterns, filters, lists, and groups)
Describe the steps used to configure Calling Search Space/Partition, codec, conferences, & MTP
Describe the steps used to configure extension mobility
Describe the steps used to configure CallManager groups & device pools

Configure Unified ICM for UCCE
Describe the steps used to configure the CallManager PG (peripheral, skill groups, services, dialed number plan)
Describe the steps used to configure the VRU PG (network VRU, peripheral, network trunk groups, routes, network VRU scripts, VRU types)
Describe the steps used to configure the agents and supervisors (agent teams, agent desk settings, device targets, persons, agent skill members)
Describe the steps used to configure dialed numbers (call types, labels, customer instance, translation routes, agent target rules)
Describe the steps used to configure CTI OS (reason/wrapup codes, supervisor assisted scripts, VoIP monitor)
Describe the steps used to configure CAD (enterprise data, VoIP monitor, dial strings, reason/wrapup codes, workflows, teams, IPPA)
Describe the steps used to configure outbound option (dialers, campaigns, query/import rules, do not call list, admin script, agent selection script, ECC variables, MR PG)
Describe the purpose of the available configuration tools

Create Scripts for UCCE
Describe the impact scripting has on reporting
Describe the purpose of an Admin script
Describe the steps used to create a call routing script
Describe the steps used to create a RNA script
Describe the steps used to create supervisor assist script
Describe the steps used to create emergency assist script
Describe the steps used to create IP IVR integrated scripts (prompt and collect, queuing, expected wait time)
Describe the steps used to create CVP integrated scripts using MicroApp (prompt and collect, queuing)
Describe the steps used to create CVP integrated scripts using VoiceXML Server (prompt and collect, queuing)
Describe the purpose of the call type manager (script scheduler)
Identify the tools available in script editor (script monitor, real-time data view, queue requalify, call tracer, importing/exporting, script explorer)
Describe the steps used to route and queue calls directly to individual agents
Describe how prioritization works for calls in queue
Describe how default routing is configured (when and why it occurs)
Describe the various ways routing scripts can access external databases

Questions and Answers : 84 Q&As Updated: November 20th , 2008 Price: $125.99 $99.99 Product Description
Exam Number/Code: 642-242
Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)

“Unified Contact Center Enterprise Implementation(UCCEI)”, also known as 642-242 exam, is a Cisco certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 84 Q&As to your 642-242 Exam preparation. In the 642-242 exam resources, you will cover every field and category in Others helping to ready you for your successful Cisco Certification.

Free Demo DownloadPass4sure offers free demo for 642-242 exam (Unified Contact Center Enterprise Implementation(UCCEI)). You can check out the interface, question quality and usability of our practice exams before you decide to buy it.

Exam DetailThe 642-242 UCCEI Unified Contact Center Enterprise Implementation exam assesses candidate’s deployment knowledge for Cisco Unified Contact Center Enterprise solutions. Cisco Unified Contact Center Enterprise (Unified CCE) is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network.
Pass4sure Engine FeaturesQuality and Value for the 642-242 ExamPass4sure Practice Exams for Cisco Others 642-242 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.
100% Guarantee to Pass Your 642-242 ExamIf you do not pass the Others 642-242 exam (Unified Contact Center Enterprise Implementation(UCCEI)) on your first attempt using our pass4sure testing engine, we will give you a FULL REFUND of your purchasing fee.
Downloadable, Interactive 642-242 Testing enginesOur Unified Contact Center Enterprise Implementation(UCCEI) Exam Preparation Material provides you everything you will need to take a Others certification examination. Details are researched and produced by Cisco Certification Experts who are constantly using industry experience to produce precise, and logical.

Comprehensive questions with high quality about 642-242 exam 642-242 exam questions accompanied by exhibits Verified Answers Researched by Industry Experts and almost 100% correct 642-242 exam questions updated on regular basis Same type as the certification exams, 642-242 exam preparation is in multiple-choice questions (MCQs). Tested by multiple times before publishing Try free 642-242 exam demo before you decide to buy it in Pass4sure.com

real exam 642-242 Pass4sure 642-242
642-242 study guides 642-242 braindumps
642-242 pdf down 642-242 free demo
642-242 Practice Test 642-242 Actual Answers
642-242 Certification 642-242 Simulations
642-242 pdf vce format

Free download: pass4sure 642-242
Free download: actualtest 642-242
Free download: testinside 642-242

Type	Exam Bible	New Questions & Answers	Latest Updated	Download link
	All PassGuide 's Exam Pack	653	1 days ago	Free Braindumps

Download Free Latest Examworx Certification Dumps

1. Free Examworx Pass4sure cisco 642-181 2.77
2. Free Examworx Pass4sure cisco 642-144 2.83
3. Free Examworx Pass4sure cisco CCVP 642-436 2.77
4. Free Examworx Pass4sure cisco 646-230 2.77
5. Free Examworx Pass4sure cisco CCVP 642-446 2.93
6. Free Examworx Pass4sure cisco CCVP 642-453 2.95
7. Free Examworx Pass4sure cisco 642-481 2.93
8. Free Examworx Pass4sure cisco CCVP 642-456 2.77
9. Free Examworx Pass4sure cisco CCNA 640-460 2.83
10. Free Examworx Pass4sure cisco 642-164 2.93